Shipping Policy

 Shipping Policy

 Shipping & Delivery Information

At Jako Online Store, we are committed to delivering high-quality products to you across Uganda efficiently.

Where We Deliver
We currently deliver to all major towns and districts within Uganda, including Kampala, Entebbe, Jinja, Mbarara, Gulu, and more.

Delivery Timelines
* Kampala & Entebbe: Within 24 hours (Next-day delivery).
* Upcountry Districts: 2–3 business days via our trusted courier partners.

Shipping Rates
Shipping costs are calculated at checkout based on the weight of your order and your delivery location:
*  Kampala City: UGX 5,000
* Outside Kampala: UGX 10,000
Order Confirmation
Once you place an order, you will receive an order confirmation via [Email/SMS]. Our delivery team will call you on the phone number provided to coordinate the exact drop-off time.

Damages & Issues
Please inspect your order upon receipt. If the item is defective or damaged, contact us immediately at +256783606544 so we can evaluate the issue and make it right.